This Privacy Policy explains how Maia Shop USA LLC (“Maia Shop,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website www.maia-shop.com (the “Site”) and use our services.

We are committed to respecting your privacy and complying with all applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA). This policy applies to all users accessing our services from the United States.

 

1. Information We Collect

When you interact with our website, we may collect personal information that you provide voluntarily, such as:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely via Shopify Payments)

We may also collect non-personal information automatically through your browser or device, including:

• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Device identifiers
• Referring URLs

This information is used to improve our website functionality, enhance user experience, process orders, prevent fraud, and comply with legal obligations.

 

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Manage customer service inquiries
• Communicate with you regarding your purchase or our services
• Send marketing communications (if you’ve opted in)
• Improve our services and website experience
• Comply with legal obligations or defend against legal claims

 

3. Sharing of Personal Data

We do not sell your personal information. We may share your information only in the following cases:

• With third-party service providers who assist us in delivering services (such as logistics partners, payment processors, or marketing platforms)
• When legally required to comply with applicable laws, regulations, subpoenas, or court orders
• To enforce our Terms of Service or protect the rights, safety, and property of Maia Shop and its users

These third parties are contractually obligated to use your information solely for the specific purpose and to maintain its confidentiality.

 

4. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

You may request deletion of your personal information by contacting us at info@maia-shop.com, unless we are legally required to retain it.

 

5. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance your experience. Cookies help us analyze traffic, remember user preferences, and enable functionality like shopping cart tracking.

You can configure your browser settings to disable cookies or alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.

We may use Google Analytics or similar tools to monitor site activity.  

 

6. Targeted Advertising & Remarketing

With your consent, we may use cookies for advertising purposes, including:

• Showing you targeted ads based on your browsing behavior
• Retargeting ads across other websites after you visit our site

You can opt out of targeted advertising through tools such as the Digital Advertising Alliance or by adjusting your Google Ads preferences.

 

7. Text Marketing and Notifications

By providing your phone number during checkout or through opt-in forms, you agree to receive transactional messages and marketing texts. Message frequency may vary and data/message rates may apply.

You can unsubscribe anytime by following the opt-out link provided. For assistance, contact us at info@maia-shop.com.

 

8. Do Not Track (DNT)

Our systems currently recognize browser “Do Not Track” signals. You may activate this setting in your browser to limit certain tracking activities.

 

9. Data Security

We implement commercially reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute protection.

 

10. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal information, please contact us so we can remove it.

 

11. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or terms of these external sites. We encourage you to review their privacy policies before engaging with them.

 

12. International Users

Although our services are directed primarily to U.S. residents, by submitting your data to us, you acknowledge and consent to the processing and storage of your information in the United States.

 

13. Your Rights

As a U.S. resident, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Restrict certain data uses in accordance with applicable privacy laws

To exercise these rights, contact us at info@maia-shop.com.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Your continued use of the website after such updates constitutes your acceptance of the revised policy.

 

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: info@maia-shop.com
Maia Shop USA LLC
200 Park Ave S, Ste 511
New York, NY 10003
Note: This address is for administrative purposes only. Do not send returns or physical correspondence.