Shipping information
Which shipping methods do you use for U.S. deliveries?
We offer standard shipping across all U.S. states through our carriers, FedEx and UPS.
When will my order arrive?
Orders usually arrive within 3–7 business days after they ship.
What’s the cost of shipping?
Shipping costs are based on your order total before tax:
- $0 - $149.99 > $9.99
- $150 - $199.99 > $15.99
- $200 - $299.99 > $19.99
- $300 - $399.99 > $22.99
- $400 - $499.99 > $29.99
- $500 - $599.99 > $39.99
- $600 - $749.99 > $49.99
- $750 - $999.99 > $59.99
- $1000 - $1499,99 > $79,99
- $1500 - $1999,99 > $89,99
- $2000 > $99,99
Shipping fees are non-refundable once your order has been shipped.
Can I track my order?
Absolutely! You’ll receive a tracking link by email as soon as your order ships. You can also track it anytime through our website or directly on the FedEx or UPS site using your tracking number.
Returns & Exchanges
How do I return or exchange an item?
If you’d like to return or exchange a product—whether it’s not the right fit or you simply changed your mind—just reach out to our customer service team at info@maia-shop.com. We’re happy to help make it right.
What’s your return policy?
We accept returns within 30 days of purchase, as long as the item is in its original condition. To get started, just contact our customer service team at info@maia-shop.com.
Will I get an update when my return or exchange is processed?
Yes! We’ll send you a confirmation email as soon as your return or exchange is complete. If you have any questions along the way, feel free to reach out to us at info@maia-shop.com.
Artificial Plants and trees
Are your artificial plants suitable for indoor and outdoor use?
Our plants are intended for indoor use. If you'd like to place them outdoors, it depends on the weather conditions. We don’t recommend exposing them to strong, direct sunlight, heavy rain, or high winds, as these can affect their durability over time.
Do your artificial plants come in pots?
Yes — all our plants come with a small plastic pot as a base, making them easy to style. You can place them inside your favorite decorative planter to elevate the look and make the plant stand out even more.
Can I repot the plant into my own container?
Absolutely! Most of our artificial plants can easily be placed in your own decorative pots or planters to match your style.
Do they look realistic in person?
We take pride in the quality and realism of our artificial plants. They’re crafted with lifelike details and materials that look just as good up close as they do in photos.
How do I clean or maintain artificial plants?
Just dust them occasionally with a dry cloth or use a soft brush. For a deeper clean, a quick wipe with a damp cloth will do the trick—no watering or pruning needed!
Are the materials safe around kids and pets?
Yes! Our artificial plants are made with non-toxic materials, but we still recommend keeping them out of reach of curious pets or toddlers who like to nibble.
What’s the difference between artificial, faux, and fake plants?
There’s no real difference — all three terms refer to the same thing: plants that aren’t real but are made to look like they are.
WHOLESALE
Do you offer wholesale pricing?
Yes! We offer wholesale pricing exclusively through Faire. If you’re a retailer or designer looking to stock our artificial plants, you can shop directly on our Faire storefront.
How can I place a wholesale order?
All wholesale orders are managed through Faire. Just visit our Faire page to browse our catalog, see pricing, and place your order with ease.